This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics

• What data we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• What are your data protection rights?
• Third party websites
• Personal data of children
• What are cookies?
• Cookies used by our service providers
• Managing cookies
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities
  
  

What data do we collect?

Our company may collect the following data:

• Account data – (This could include your name and email address)
• Usage data – (This could include your IP address and geographical location)
• Profile data – (This could include your name, address and telephone number)
• Service data – (This could include company and personal information)
  
  

How do we collect your data?

You directly provide Southern Timber Frame with most of the data we collect. We collect data and process data when you:

• Use our contact form on our website
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
• Use or view our website via your browser’s cookies.
  
  

How will we use your data?

Southern Timber Frame collects your data so that we can:

• Process your order, manage your account.
• Email you with special offers on other products and services we think you might like.
  
  

How do we store your data?

Southern Timber Frame securely stores your data on our in-house server that is monitored by an IT specialist company who take all precautions to prevent a data breach.

Southern Timber Frame will keep your personal data for up to 12 months. Once this time period has expired, we will delete your data by completely wiping it from our systems.

What are your data protection rights?

Southern Timber Frame would like to make sure you are fully aware of all of your data protection rights. Your principal rights under data protection law are:

• The right to access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to complain to a supervisory
• The right to withdraw consent
  
  

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact

Email: paul.nash@southerntimberframe.com
Telephone: 023 8029 3062

Third party website

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for the privacy policies and practices of third parties.

Personal data of children

Our website and services are targeted at persons over the age of 18. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that data.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information please visit : allaboutcookies.org

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Managing cookies

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function properly as a result.

Changes to our privacy policy

Southern Timber Frame keeps its privacy policy under regular review and places any updates on this web page.

Our details

This website is owned and operated by Southern Timber Frame.